What is SCMedia’s Refund Policy
Refunds for our services are subject to special conditions. Patrons using our service may request a refund via our customer experience portal. We evaluate each case and confirm the decision with the event promoter. Once a refund is approved a patrons credit card, paypal wallet will be refunded the full value within 24-48hrs. Subject to banking process some transactions may take more time for processing.
Special Conditions.
Live Stream Failure or Interruptions due to Internet connectivity
SCMedia will provide full refunds to patrons affected in the event of a complete failure of internet service or connectivity originating on our servers or website while transmitting a live stream of an event or performance.
Exceptions : No refund will be provided for patrons experiencing slow internet services or internet blackouts or service disruptions at their location. When such circumstances occur in live broadcasts the patron will be generally afforded video-on-demand access on the completion of the live broadcast.
Customer failure to utilise service on livestream date
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Request for refunds prior to start of a live event
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Double Billing errors!
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